Policies

Check-in and Check-out

CHECK IN: any time after 3:00 pm, earlier by prior arrangement.
CHECK OUT:  is by 11:00 am.

Reservations

A current credit card number with expiry date is required to confirm a reservation.  No charge will be placed on the credit card until check-out. MasterCard, Visa, American Express, EFTPOS, cash and bank transfers are accepted as methods of payment. A 2% surcharge applies to American Express cards.

Credit Cards

All tariffs are quoted in New Zealand dollars and include 15% government Goods and Service Tax.

Cancellations

Moon Gate Villa is a small boutique accommodation business, and cancellations affect us greatly.  We appreciate that unexpected events occur, however late cancellations exclude others unnecessarily and affects us significantly.

We require 7 days’ notice of cancellation or a reduction of your reservation.  Cancellations within the 7 day period will incur a 30% fee; and within 3 days or less, 100% of the total fee. Naturally we will try and re-book your reservation and if successful will waive your cancellation fees.

We highly recommend and encourage guests to take out comprehensive travel insurance to protect yourselves against unexpected changes to your itinerary, so that you can relax on your journey.

Children

Children over the age of 14 are welcome to stay at Moon Gate Villa and are included in occupancy.  We regret that we only accept bookings with younger children when the Villa is booked for ‘exclusive use’. (Conditions apply).  Please see ‘Whole of Villa’ on our Rooms and Rates page.

Smoking

The well-being and comfort of all guests is important to us, therefore we have a non-smoking policy that applies to the interior of the guest house. We encourage our smoking guests to share the aromas of their fine tobacco with the great outdoors while they relax in the garden in designated areas.

Food and Animal Allergies

Cats and Dogs

We have a cat and two very friendly small dogs in residence. We allow guests with small dogs up to 10kg to stay in our summer cottage on the condition that they are under control at all times.  Please contact us before booking.  Sorry, but we do not permit other pets in the main villa rooms.

We suggest that people with animal allergies consider alternative accommodation.

Food

We try to accommodate food and dietary requirements where possible, including allergies.   If you have specific requirements, please let us know when you make your reservation at the Moon Gate Villa.  Unfortunately we are not able to provide facilities for Villa guests to cook their own food. (The Cottage has a kitchenette for cooking light meals).